Contentsquare

Professional Services Consultant – UX Design Track

Job Description

The Professional Services team at Contentsquare is focused on accelerating time-to-value and driving meaningful outcomes for our customers. As a Professional Services Consultant – UX Design Track, you will own client engagements end-to-end, helping customers turn digital experience insights into user-centered design improvements that drive adoption, usability, and business impact.

This role combines UX design expertise with consulting delivery ownership. You will act as a trusted advisor, working directly with customers to diagnose experience challenges, recommend solutions, and guide execution — while collaborating closely with Data Analytics and Strategy Consultants to deliver integrated outcomes.


What You'll do:
  • Take full ownership of UX-focused professional services engagements from scoping through delivery.
  • Build trusted relationships with customers by understanding their business goals, KPIs, and experience challenges.
  • Serve as the primary consultant on engagements, ensuring clarity, momentum, and high-quality delivery.
  • Confidently present UX findings, recommendations, and design concepts to stakeholders at various levels.
  • Translate behavioral insights and UX best practices into actionable, prioritized recommendations.
  • Guide customers through experience improvements that support adoption, engagement, and conversion goals.
  • Influence customer teams to embrace data-informed UX decisions and modern design practices.
  • Deliver UX recommendations grounded in data, usability principles, and industry best practices.
  • Create wireframes, high-fidelity mockups, and prototypes (primarily in Figma) to support redesign efforts.
  • Develop A/B test concepts and experience hypotheses with clear rationales and success metrics.
  • Conduct experience analyses including journey mapping, heuristic evaluations, and usability reviews.
  • Curate benchmarks, competitive examples, and best practices to inspire client teams.
  • Partner closely with Data Analytics and Strategic Consultants to deliver cohesive, multi-disciplinary engagements.
  • Contribute to shared UX frameworks, templates, and delivery methodologies.
  • Share design insights and solutions internally to elevate design quality across the team.
  • Advocate for customer needs internally to help shape product and service evolution.

    • Who You Are:
  • Experience in a customer-facing UX, experience design, or UX consulting role (SaaS or professional services preferred).
  • Strong foundation in UX principles, usability, and web best practices.
  • Proven ability to translate insights into clear UX recommendations and design deliverables.
  • Excellent communication and presentation skills.
  • Ability to manage projects independently and deliver high-quality work in a fast-paced environment.
  • Proficiency in Figma and high-fidelity prototyping.
  • Experience creating wireframes, mockups, and annotated design artifacts.
  • Comfort collaborating with analytics and technical teams.
  • Knowledge of accessibility standards (WCAG) and design systems is a plus.

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