Strategic Account Manager - Nearshore Software Development (US Remote)

Job Description

This role is specifically for experienced Key Account Executives who have a proven track record of growing existing strategic enterprise accounts through upsell, cross-sell, and expansion within IT professional services (custom software development, data engineering, cloud services).

To support continued growth in North America, GAP is seeking an experienced Key Account Executive to join our Go-To-Market team. In this role, you will own and grow a portfolio of strategic accounts, expanding revenue across GAP’s software engineering, data, AI and Agentic transformation services while protecting profitability and client satisfaction.

You will collaborate closely with GAP Delivery leadership, practice leads, and nearshore engineering teams to ensure outstanding execution and outcomes for our clients at every interaction. This role is ideal for someone with deep commercial experience in IT services or nearshore software development, comfort engaging executive stakeholders, and a proven track record of growing complex enterprise accounts.

Role-related responsibilities

• Serve as the primary commercial and strategic point of contact for a portfolio of GAP’s key North American customers, including technology, data, AI and Agentic transformation stakeholders.
• Grow accounts profitably through upsell and cross-sell of GAP’s offerings, including nearshore software development, data and analytics, AI and Agentic transformation, cloud and application services.
• Build and maintain strong, customer-centric relationships, positioning GAP as a strategic technology partner and trusted advisor on how to scale smarter with nearshore teams and AI and Agentic transformation–enabled solutions.
• Lead commercial negotiations, renewals and expansions with client procurement and executive leadership, aligning deal structures to client value, outcomes and GAP margin targets.
• Partner closely with GAP Delivery Directors and Engagement Managers to ensure timely, high-quality delivery, proactively managing expectations, risks and dependencies across teams and time zones.
• Collaborate with new business sales to smoothly transition wins into long-term key accounts, shaping account plans and multi-year roadmaps.
• Identify, validate and develop new opportunities within client organizations (business units, product lines, regions) and within active engagements, including pilots, PoCs and scaled delivery programs to drive expansion revenue.
• Capture lessons learned from your portfolio and feed them back into GAP’s offerings, playbooks and Centers of Excellence in software, data and AI and Agentic transformation.
• Generate referenceable customer success stories, testimonials and referrals that drive net-new business and support marketing and sales motions.
• Support Delivery in resolving issues or escalations, aligning stakeholders and driving recovery plans that maintain trust and long-term partnership.
• Forecast and track key account metrics such as revenue, contribution margin, CSAT, NPS and team utilization, using GAP’s CRM and reporting tools with high data quality.
• Prepare and present executive-ready account plans and QBR/MBR materials summarizing results, roadmap, opportunities, risks and stakeholder sentiment.
• Initiate and lead recurring business reviews with client and GAP stakeholders to provide visibility into value delivered, progress against goals and next-step growth initiatives.
• Model GAP’s values: low ego, high accountability, growth mindset, and commitment to helping teammates and clients succeed.

Why Work at Growth Acceleration Partners (GAP)?

At Growth Acceleration Partners (GAP), we consult, design, build and modernize revenue-generating software and data engineering solutions for clients. GAP helps businesses achieve a competitive advantage through technology by building and managing remote, integrated nearshore engineering teams across Latin America, with a strong focus on AI and Agentic transformation.

GAP is a consulting and technology services company focused on custom software development, data engineering, analytics, AI and Agentic transformation for U.S.-based clients, from high-growth innovators to large enterprises. Our people-first culture emphasizes learning, collaboration, and long-term client partnerships, creating an environment where high-performing commercial leaders can thrive.

What GAP offers

At GAP, the focus is on building meaningful, long-term partnerships while solving challenging technology and data problems using modern tools and approaches, including AI and Agentic transformation. GAP invests heavily in upskilling its engineering and delivery teams, especially in AI, data, cloud, and Agentic transformation, so you can bring differentiated capabilities to your clients.

• Comprehensive onboarding and ongoing enablement to quickly ramp into GAP’s offerings, delivery model and target industries.
• Competitive, performance-based compensation, with benefits, paid time off, flexible work arrangements and people-centric policies.
• A modern, transparent culture that emphasizes trust, accountability, and continuous learning, supported by strong leadership and clear values.

About Growth Acceleration Partners

Growth Acceleration Partners is a consulting and technology services company that provides custom software, data engineering and AI and Agentic transformation solutions for clients. GAP builds and manages nearshore engineering teams that deliver cloud-native applications, data platforms, analytics and AI and Agentic transformation solutions that drive revenue and operational efficiency.

Headquartered in Austin, Texas, GAP serves clients across industries including technology, financial services, healthcare, manufacturing, and retail, helping them modernize legacy systems, unlock the value of data, and scale digital products. With a people-first culture and strong emphasis on professional growth, GAP continues to grow as a top choice for organizations seeking a strategic nearshore partner for software, data and AI and Agentic transformation initiatives.

Requirements

• 8+ years of experience in key account management, client partner, or enterprise account roles, with at least 4 years in B2B software and/or IT services.
• Proven track record in a B2B customer-facing role in IT services, consulting, or nearshore software development, focused on managing and growing enterprise or upper mid-market accounts.
• Demonstrated ability to grow complex accounts while consistently meeting or exceeding revenue and margin targets.
• Strong commercial acumen, able to understand client business models, technology roadmaps and industry-specific challenges, and translate them into GAP service opportunities.
• Excellent communication skills, with the ability to present and influence at all levels of a client organization, including C-suite, product, technology and procurement.
• Ability to manage multiple stakeholders and projects across several accounts, often with competing priorities, without sacrificing quality of customer experience or growth potential.
• Financial literacy and comfort with pricing, budgeting and deal structuring for recurring services and project-based engagements.
• Strong CRM discipline and proficiency with business applications such as Excel/Sheets, PowerPoint/Slides, Teams/Zoom/Meets, and LinkedIn Sales Navigator.
• Equity, diversity and inclusiveness are central to your values, and you thrive in a collaborative, people-first culture.
• Bachelor’s degree in Business, Marketing, Technology, or a related field; MBA or equivalent experience is a plus.
• Comfortable working remotely as part of a geographically distributed team and engaging frequently with nearshore teams in Latin America.
• Willing and able to travel across North America to client sites and occasionally to GAP offices and hubs in Latin America, as needed.
• Fluent in written and spoken English.
• Legally authorized to work in the United States. (Note: Immigration sponsorship is not available for this position now or in the future.)

Working at Growth Acceleration Partners:

The foundation of Growth Acceleration Partners (GAP) is an excellent culture, where we align with three values: strive for Greatness, be Agile and invest in People. We foster a culture of belonging and strive to provide a welcoming environment where everyone feels safe to contribute and grow. You will work in a smaller and more intimate environment with a stable and mature company and a team that is super friendly and supportive! All our U.S. employees get a lot of experience with diverse technologies and applications working with our many different types of clients. You will also get opportunities to work with colleagues in Costa Rica, Colombia and across Latin America.

Benefits

• Competitive Healthcare Benefits - Medical, dental, and vision coverage
• Generous Paid Time Off - Flexible vacation policy to support work-life balance
• Remote Work Support - Company-provided laptop and equipment
• Financial Wellness - 401(k) retirement plan, Life insurance (Basic, Voluntary & AD&D), Short-term & Long-term disability coverage
• Family Support - Comprehensive family leave (Maternity, Paternity)
• Professional Development - Training & development opportunities and direct mentorship from senior sales leadership
• Performance Bonuses - Additional earning opportunities beyond base + commission
• Wellness Resources - Supporting your overall well-being

Growth Acceleration Partners is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage and invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to apply for a career opportunity, please send your request to [email protected] and be as specific as possible with respect to your request.