Customer Service Representative – Travel Support

Job Description

We are seeking a reliable and service-focused Customer Service Representative to assist clients throughout the travel planning and booking process. This role centers on communication, coordination, and follow-through to ensure each client receives timely, accurate, and professional support. The position is remote and offers flexibility while working within a structured and supportive environment.

In this role, you will communicate with clients to gather travel needs, answer questions, and assist with organizing trip details. You will research destinations and accommodations, support itinerary creation, coordinate bookings, and confirm reservations. Maintaining accurate records and providing consistent updates are essential responsibilities. You will also assist clients with changes or documentation needs before, during, and after travel.

This position is ideal for individuals who enjoy helping others, staying organized, and delivering dependable customer service without sales pressure.

Key Responsibilities

• Communicate with clients to understand needs and preferences

• Research travel options and assist with planning

• Coordinate bookings and confirm reservations

• Prepare itineraries and travel documentation

• Provide ongoing support and updates

• Maintain accurate client records

Qualifications

• Strong communication and interpersonal skills

• Attention to detail and time management abilities

• Comfortable working independently

• Customer service or hospitality experience preferred but not required

What We Offer

• Flexible remote work schedule

• Structured training and onboarding

• Ongoing professional development

• Supportive team environment