Itinerary Support Specialist

Job Description

Were looking for a friendly and detail-oriented Itinerary Support Specialist to assist clients with planning and organizing seamless, memorable getaways. In this role, you'll support research, itinerary creation, and the coordination of accommodations, transportation, and activities within a flexible, remote-friendly setting.

Key Responsibilities

• Communicate with clients to understand preferences, timelines, and budgets

• Research destinations, flights, lodging options, and activities

• Coordinate and confirm reservations and packaged experiences

• Prepare and share itineraries, documentation, and timely updates

• Assist with schedule changes or adjustments as needed

• Provide professional support before, during, and after each trip

• Stay informed on policies, requirements, and destination updates

Qualifications

• Strong communication and customer service skills

• Excellent organizational skills with strong attention to detail

• Ability to manage multiple client requests efficiently

• Comfortable working independently

• Experience in hospitality or customer support is a plus, not required

• Basic computer skills (training provided)

What We Offer

• Flexible scheduling

• Training and ongoing support

• Access to professional planning tools and resources

• Opportunities for growth and development

• Supportive, team-focused work environment

Why You'll Love This Role

As an Itinerary Support Specialist, you'll help transform client ideas into smooth, stress-free experiences—while enjoying flexibility and a healthy work-life balance.