IT Infrastructure Support Engineer

Job Description

Apogee Global RMS is seeking a hands-on, versatile IT Infrastructure Support Engineer who can provide end-user support, manage systems, and maintain network infrastructure. This role combines IT support, systems administration, and network operations—perfect for someone who enjoys solving problems, keeping systems running smoothly, and owning IT operations end-to-end.

Key Responsibilities:

1. IT Support & Helpdesk
• Provide Tier 1–2 technical support for desktops, laptops, printers, and mobile devices
• Troubleshoot hardware, software, OS, and application issues
• Set up, configure, and maintain user accounts, email, and access permissions
• Respond to tickets, document issues, and ensure timely resolution
• Support onboarding/offboarding of employees (devices, accounts, access)
2. Systems Administration
• Install, configure, and maintain Windows/Linux servers and workstations
• Manage Active Directory, user/group policies, and permissions
• Monitor system performance, backups, patches, and updates
• Maintain virtualization environments (VMware/Hyper-V or similar)
• Ensure security best practices, antivirus, patching, and access controls
• Document systems, procedures, and configurations
3. Network Administration
• Configure and maintain LAN/WAN, switches, routers, firewalls, and Wi-Fi
• Monitor network performance, uptime, and security
• Troubleshoot network connectivity and performance issues
• Manage VPNs, DNS, DHCP, and basic firewall rules
• Assist with network upgrades, expansions, and improvements

Requirements

• 3+ years experience in IT support, systems administration, or network administration (or similar)
• Strong knowledge of: Windows (and/or Linux) environments ; Active Directory, user management, and permissions and Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs).
• Experience troubleshooting hardware, software, and network issues
• Familiarity with virtualization, backups, and basic security practices
• Strong problem-solving and communication skills
• Ability to work independently and manage multiple priorities

Nice-to-Have Skills:

• Certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco
• Experience with cloud platforms (Azure, AWS, Google Cloud)
• Experience with ticketing systems and IT documentation
• Scripting/automation (PowerShell, Bash, etc.)
• Experience in a growing or fast-paced IT environment