Hospitality Support Specialist

Job Description

Role Summary

We are seeking service-oriented and detail-driven individuals to join our team as Hospitality Support Specialists. In this fully remote role, you will assist clients with travel research, coordinate reservations, and ensure every booking is accurate, organized, and tailored to client preferences.

This position blends hospitality, customer service, and booking coordination in a structured remote environment. If you enjoy helping others, managing details, and delivering seamless experiences, this opportunity is for you. No prior travel industry experience is required comprehensive training is provided.

Primary Responsibilities

• Assist clients with detailed itinerary planning and coordination

• Research, compare, and confirm reservation options using approved systems

• Provide accurate information and personalized recommendations based on client preferences and budgets

• Communicate professionally and clearly via email, phone, and messaging platforms

• Manage booking updates, changes, and service-related concerns promptly

• Maintain organized and accurate client records and documentation

• Follow established procedures and service guidelines

• Participate in ongoing training, meetings, and professional development

What We Offer

• 100% remote work environment

• Flexible scheduling options

• Structured onboarding and continuous training

• Access to incentive programs and performance-based perks

• Supportive, collaborative team culture

• Growth opportunities based on performance

Required Qualifications

• Strong written and verbal communication skills

• Excellent attention to detail and organizational ability

• Comfortable working independently in a remote setting

• Basic computer proficiency and reliable internet access

• Must be at least 18 years of age

• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain

• English communication proficiency