Customer Service Management

Job Description

Were looking for a Customer Service Management professional to oversee client interactions, manage service workflows, and ensure a seamless, high-quality experience from first contact through completion. This fully remote position is ideal for someone who is organized, people-focused, and confident handling multiple client needs while working independently with the support of provided tools and mentorship.

Key Responsibilities

• Supervise and coordinate client communications and service workflows
• Ensure timely follow-ups, responses, and resolution of client issues
• Organize schedules, confirmations, and operational details as needed
• Maintain accurate records and documentation of client interactions
• Provide professional, solution-oriented guidance in client-facing situations

Qualifications

• Strong communication, organizational, and problem-solving skills
• Experience in customer service, client management, or related fields preferred but not required
• Ability to manage multiple priorities independently in a remote environment
• Detail-oriented, dependable, and comfortable using technology
• Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM

Why This Role Stands Out

• Fully remote with flexible work options
• Comprehensive onboarding, training, and ongoing support
• Clear opportunities for career growth within a supportive team
• Hands-on experience managing client workflows in a structured, professional environment