Technical Account Manager (Client Success)

Job Description

NeoWork is seeking a highly organized and proactive Technical Account Manager to join our growing team. In this role, you will oversee multiple accounts, ensure smooth campaign operations, and help drive business growth. You’ll be the go-to person for account management, maintaining strong communication, monitoring performance metrics, and implementing structured processes to keep operations running efficiently.

This is a remote role, ideally for candidates based in the Philippines, working full-time aligned with North American business hours. If you thrive in fast-paced environments, enjoy building systems, and have a passion for helping businesses succeed, NeoWork is the place for you.

Key Responsibilities

• Lead onboarding of new accounts and ensure smooth setup of campaigns
• Manage multiple accounts and maintain strong professional relationships
• Conduct regular review calls and proactively check in on account performance
• Monitor metrics, track KPIs, and ensure accurate reporting in ClickUp, Airtable, or Google Sheets
• Collaborate with internal teams to address issues and optimize processes
• Maintain detailed documentation of all account activities and workflows

Requirements

Must-Haves:

• 2+ years experience in account management, customer success, or client-facing roles
• Proven ability to onboard and retain accounts
• Familiarity with B2B appointment setting or outreach campaigns
• Excellent English communication skills (written & verbal)
• Professional video call presence
• Highly organized and detail-oriented
• Proactive, customer-focused, and empathetic problem-solver

Nice-to-Haves:

• Experience with ClickUp, Airtable, Google Sheets
• Familiarity with cold email or outreach tools (Plusvibe, Instantly, Smartlead, Apollo)
• Experience working with North American clients
• Background in B2B lead generation, SaaS, or agency environments
  

Benefits

• Fully remote work setup
• Flexible schedule aligned with North American hours
• Professional growth opportunities as NeoWork scales
• Collaborative, supportive team environment