Oomnitza

Technical Account Manager (Remote)

Job Description

We are seeking a strategic and customer-focused Technical Account Manager (TAM) to serve as a trusted advisor to our customers throughout their lifecycle. This role partners closely with Customer Success to deeply understand customer business objectives, provide technical expertise, and drive long-term value realization and expansion opportunities.

The ideal candidate combines strong technical acumen, consultative skills, and business insight to guide customers in maximizing platform adoption, scalability, and ROI.


Customer Partnership & Discovery
  • Partner with Customer Success to lead customer discovery sessions and understand current state, business challenges, and strategic objectives.
  • Investigate and assess customer pain points to design and deploy tailored solutions that meet their operational and business needs.
  • Develop a deep understanding of each customer’s environment, workflows, and long-term goals.
  • Establish and maintain strong, influential relationships with customer stakeholders and internal cross-functional teams.
  • Serve as a trusted advisor and advocate, setting appropriate expectations and driving successful outcomes.

    • Technical Guidance & Value Realization
  • Provide proactive guidance on best practices, solution design, and risk mitigation to ensure successful implementation and long-term scalability.
  • Guide customers through the technical adoption of new features and functionality, offering recommendations tailored to their unique use cases.
  • Conduct regular customer instance health checks and identify opportunities to improve adoption, performance, and efficiency.
  • Proactively identify opportunities to enhance customer ROI through strategic initiatives and expanded platform utilization.
  • Lead compelling, value-based demonstrations—both standard and customized—to showcase platform capabilities and business impact.
  • Probe for additional expansion opportunities by aligning platform capabilities to evolving customer needs.

    • Product Advocacy & Feedback Loop
  • Serve as a strong internal advocate for customer needs by partnering with Product and Engineering to influence roadmap direction and enhancements.
  • Capture, track, and document product feedback and competitive intelligence.
  • Communicate customer insights effectively to drive continuous platform improvement.

    • Expertise & Continuous Development
  • Become a product expert, confidently articulating the value of the platform and how it transforms customer workflows and operations.
  • Continuously refine technical, product, and pre-sales knowledge to stay current with platform enhancements and evolving customer use cases.
  • Maintain a strong understanding of industry trends, competitive landscape, and best practices.

    • Qualifications:
  • 3+ years of experience working with enterprise customers, driving strategic adoption and value realization
  • Experience with IT Infrastructure, IT Operations tools, Compliance, and Security environments
  • Proven ability to influence stakeholders and drive customer outcomes.
  • Excellent consultative communication and presentation skills, with the ability to engage technical and executive stakeholders
  • Functional understanding of API integrations, database concepts, and software configurations
  • Strong technical aptitude with the ability to translate business requirements into scalable solutions.
  • Strong organizational skills with the ability to manage multiple projects and priorities simultaneously
  • Self-motivated learner with the ability to quickly absorb and apply new concepts independently
  • Ability to travel occasionally for on-site customer engagements.
  • Proficiency in Salesforce, PowerPoint, Asana, Google Suite

    • What we can offer you:
  • Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales
  • Market-competitive salary + equity
  • A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital

    • Apply Now
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