Disability National Account Manager

Job Description

Dane Street is a leading provider of IME and Peer Review Services to the Disability, Workers’ Compensation, Auto, and Group Health marketplaces. 

We are seeking a strong contributor to join our Disability National Account Management Team. The candidate must possess the right balance of relationship-building skills, problem-solving and analytical abilities, and business development experience to significantly impact Dane Street’s existing book of business. 

Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

The National Account Manager is responsible for both retaining and expanding existing client relationships while also proactively generating new business opportunities through outreach, referrals and consultative sales efforts. This role combines strategic account management with business development to drive revenue growth. 

MAJOR DUTIES & RESPONSIBILITIES

The National Account manager will have the support of the entire organization to retain and grow Dane Street’s existing clients:

• Identify and pursue new revenue opportunities within existing and new accounts
• Working with Dane Street’s Director of Operations, QA Staff and Business Analyst team to ensure client satisfaction and effective problem resolution
• Developing strong Manager/Requester and Senior Leadership relationships across Dane Street’s accounts
• Generating strong goodwill within the existing account user base
• Creating and executing a strategic account plan for all Dane Street clients
• Growing revenue and referral volume within all top target accounts
• Proactively identify risks and resolve client concerns
• Conduct outreach to prospective clients through networking, referrals and targeted prospecting
• Provide weekly reporting on account health, growth opportuniries and sales activities
• Support special projects and cross-functional initiatives as needed

Requirements

The National Account Manager is responsible for all aspects of Account Management with Dane Street’s client base. An in-depth understanding of the Disability marketplace with LTD claims or clinical experience is strongly preferred. 

This position reports to the Director, Disability Account Management. 

EDUCATION/CREDENTIALS:

An Associate’s Degree or Bachelor’s Degree is preferred.  

JOB RELEVANT EXPERIENCE:

Disability Claims experience in an insurance setting is preferred.         

1 – 3 years in Account Management, Business Development, or client-facing sales roles.

Experience with outbound outreach, prospecting, or revenue generation strongly preferred

JOB RELATED SKILLS/COMPETENCIES:

Excellent communication skills, both written and verbal, along with a strong sense of urgency to meet our clients’ expectations

Passionate customer service orientation
Ability to confidently initiate outreach and develop new client relationships

Excellent time management and attention to detail
Strong presentation and negotiation skills

Track record of client retention and revenue growth

Experience navigating web-based systems efficiently, including Google Docs

Present exceptional communication skills with a clear understanding of company business lines.  The ability to apply critical thinking, manage time efficiently and meet specific deadlines.  Computer literacy and typing skills are essential.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Any lifting, bending, traveling, etc. required to do the job duties listed above.  Long periods of sitting and computer work.

WORK FROM HOME TECHNICAL REQUIREMENTS:

Supply and support their own internet services. 

Maintaining an uninterrupted internet connection is a requirement of all work from home position.

This job description is subject to change at any time.

Benefits

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace. 

ABOUT DANE STREET:

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.