Houzz

Revenue Enablement Program Manager, Customer Success

Job Description

About the Role

Houzz is seeking a Revenue Enablement Program Manager to own post-onboarding enablement for Customer Success, International GTM teams, and Revenue tech stack adoption.

This role ensures CSMs and global teams have the skills, confidence, and clarity to drive retention, renewal, and value.

What You’ll Own:
- Everboarding programs for CS / COS / Existing Business teams
- Renewal, retention, and value reinforcement motions
- International GTM enablement and localization
- Post-onboarding adoption of Gong, Salesforce, telephony, and GTM tools
- Manager enablement for CS leaders

What Success Looks Like:
- CSMs are confident in renewal and value conversations
- International teams feel supported—not overloaded
- Tool usage reinforces process discipline and visibility
- CS leaders see enablement as a performance partner

What You Will Not Own:
- AE enablement of any kind
- New hire onboarding
- Tool configuration or systems implementation
- Key Partnerships
- Customer Success leadership
- Revenue Operations
- Instructional Design
- Product Marketing (as needed)


What You'll Do
  • Program Development & Delivery:
  • Design, facilitate, and continuously improve training programs for onboarding, ongoing education, product rollouts, and sales methodology.
  • Deliver engaging virtual enablement sessions to global revenue teams (AEs, CSMs, SGMs, PSS, COS, etc.).

  • Sales Effectiveness & Coaching:
  • Partner with sales leadership to identify performance gaps and implement targeted enablement initiatives.
  • Provide 1:1 and group coaching on discovery, pitching, objection handling, and deal execution.
  • Embed frameworks such as MEDDICC, Sandler, or Challenger to reinforce consistent sales execution.

  • Content & Knowledge Management:
  • Develop and maintain playbooks, pitch decks, competitive battlecards, and process guides.
  • Ensure resources are accessible, up to date, and aligned to the buyer journey.

  • Cross-Functional Collaboration:
  • Work with Product Marketing and Product Management to translate new features into effective sales messaging and training.
  • Partner with RevOps to analyze sales data, identify trends, and measure enablement impact.

  • Metrics & Impact:
  • Track adoption, engagement, and performance outcomes tied to enablement initiatives.
  • Report on enablement effectiveness and continuously refine strategies to maximize revenue impact.

    • At a Minimum, We'd Like You to Have
  • 4+ years in Sales Enablement, Sales Training, or related revenue-facing role (B2B SaaS strongly preferred).
  • Proven track record as a top-performing sales professional or trainer before moving into enablement.
  • Strong facilitation, presentation, and coaching skills; able to engage both in-person and virtually.
  • Deep understanding of sales processes, methodologies, and buyer psychology.
  • Excellent written and verbal communication skills, with the ability to distill complex ideas into simple, actionable insights.
  • Experience managing learning platforms, content systems, or sales enablement tools (e.g., Seismic, Salesloft, Outreach, Gong, Chorus, Zoom).
  • Strong project management skills with the ability to prioritize, execute, and meet deadlines in a fast-paced environment.

    • Ideally, You'll Also Have
  • 7–10+ years in Enablement, L&D, or Customer Success leadership
  • Strong understanding of retention and lifecycle motions
  • Experience supporting global or distributed teams
  • Comfort working across tools, process, and people

    • Apply Now
    Job Summary

    Senior Project Architect / Project Manager - 3E0D002

    Snipebridge, a strategic talent solutions company specializing in connecting exceptional talent to great career opportunities in the Architecture & Planning industry, is

    • Senior
    • USA Only
    • 2 days ago

    Senior Product Manager - Customer Experience

    Laundryheap is an industry-leading startup transforming the laundry and dry cleaning industry. With services across 16 global markets and expanding rapidly across Europe,

    • Senior
    • Slovenia Only
    • 6 days ago

    Principal Product Manager - Voice AI

    As a Principal Product Manager in Voice AI, you will be a leader in the product direction and execution of Checkmate’s next-generation agentic Voice AI platform. This rol

    • Head Level
    • USA Only
    • 3 days ago

    VP/Director, Product Management

    About pdfFiller:We are a passionate and ambitious team of 120+ people on a mission to succeed with our online PDF creator and editor - pdfFiller.pdfFiller helps over 1 mi

    • C-Level
    • United Kingdom Only
    • 6 days ago