Senior Product Manager - Customer Experience

Job Description

Laundryheap is an industry-leading startup transforming the laundry and dry cleaning industry. With services across 16 global markets and expanding rapidly across Europe, Middle East, Asia, and the Americas, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business.

Role Summary

We’re hiring a Product Manager to own our customer-facing apps and critical booking and checkout journeys. This role focuses on acquisition, conversion, and first-order experience.

You’ll be expected to combine strong product intuition and UX judgment with hands-on data skills. You will design experiments, run A/B tests, use SQL, and make statistically sound decisions. This is a high-ownership role with direct impact on funnel and revenue metrics.

Responsibilities

• Own customer-facing apps
• Lead key purchase journeys
• Partner with Head of Product Design to drive UX quality across core flows
• Partner with Marketing to define and prioritize roadmap items that improve clarity and conversion
• Partner with Retention to help drive repeat usage
• Design and run A/B tests to validate product hypotheses
• Define success metrics, guardrails, and stopping criteria
• Query data directly using SQL to analyze funnels and experiment results
• Write concise, clear product requirements
• Work closely with Design and Engineering to ship iteratively

Experience

• 5+ years in a Product Manager role
• Experience in delivery, marketplace, or on-demand products is a plus
• Proven ability to work in fast-moving, high-growth environments
• Experience working with distributed and international teams
• Experience designing, launching, and scaling mobile and web product experiences
• Strong experimentation mindset and data-driven decision making
  

What Success Looks Like

• Measurable improvement in checkout conversion and booking completion
• Faster, clearer, and more intuitive customer journeys across mobile and web
• Increased customer retention, repeat usage, and app engagement
• A consistent experimentation cadence with clear hypotheses and actionable learnings
• Product decisions driven by data, research, and experimentation rather than opinion
• Strong collaboration with Design, Engineering, and Marketing to deliver impactful releases

We’re looking for a strategic, data-driven product leader who thrives on ownership and isn’t afraid to challenge assumptions. If you’re passionate about building seamless customer journeys, running rigorous experiments, and turning insights into measurable growth, this is your chance to make a real impact.

If that sounds like you, apply now and help shape the future of customer experience at Laundryheap.