Customer Service Management

Job Description

We are seeking a Remote Customer Service Management professional to oversee client interactions, monitor service quality, and ensure a seamless, high-quality experience from first contact to completion. This fully remote role is ideal for someone organized, people-focused, and capable of managing multiple client needs independently.

The ideal candidate will utilize available tools, resources, and mentorship to deliver consistent, reliable service while working autonomously.

What Youll Do:

• Oversee and support client communications and service workflows
• Ensure timely responses, follow-ups, and issue resolution
• Coordinate details, schedules, and confirmations as needed
• Maintain accurate records and service documentation
• Provide professional, friendly leadership in client-facing situations

What Were Looking For:

• Strong communication, organization, and problem-solving skills
• Customer service or client management experience (preferred, not required)
• Ability to multitask and work independently in a remote setting
• Reliable, detail-oriented, and tech-comfortable
• Must be a citizen of the US, UK, Mexico, Australia, Spain and LATAM

Why This Role Stands Out:

• 100% remote flexibility
• Training and ongoing support provided
• Clear path for growth within a supportive team