Customer Support Specialist

Job Description

Seahorse Transportation Inc. is in search of a dedicated and enthusiastic Customer Support Specialist to enhance our customer service team. In this role, you will be the voice of our company, providing exceptional support to our customers and addressing their inquiries and concerns in a timely and professional manner. As a key member of the customer support team, you will be responsible for understanding customer needs, troubleshooting issues, and ensuring a high level of satisfaction with our transportation services. The ideal candidate will have strong communication skills, empathy, and the ability to work effectively under pressure. If you are passionate about delivering outstanding customer service and are eager to help others, we invite you to apply and join our mission of excellence at Seahorse Transportation.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Resolve customer issues by identifying the root cause and providing effective solutions.
• Document customer interactions and feedback to improve services and processes.
• Collaborate with other departments to enhance customer experience and service quality.
• Provide accurate information regarding services, pricing, and policies.
• Assist in maintaining customer support metrics and reporting on trends.
• Train and onboard new team members as required.

Requirements

• High school diploma or equivalent; Associate's degree or higher preferred.
• Previous experience in customer service or support roles, preferably in the transportation industry.
• Strong verbal and written communication skills.
• Proficient in customer support software and Microsoft Office Suite.
• Ability to handle difficult situations with patience and professionalism.
• Strong problem-solving skills and attention to detail.
• A team player with a positive attitude and a commitment to delivering exceptional service.