Logistics & Freight Forwarding - Customer Service Representative

Job Description

We are looking for a friendly, organized, and dependable Customer Service Representative to join our growing international relocation team. This role supports customers who are moving overseas and need guidance throughout the process.

You will start by handling import shipments and, over time, cross-train into export coordination as well. We provide structured training and ongoing support to help you succeed.

Responsibilities:

• Coordinate international household goods shipments (starting with imports)
• Communicate with customers via phone and email to guide them through the moving process
• Answer questions about shipping timelines, documentation, and customs regulations
• Calculate final charges and review shipment details accurately
• Convert measurements (e.g., kilograms, cubic meters, centimeters)
• Stay organized while managing multiple active files at once
• Follow up with customers to ensure a smooth and positive experience
• Collaborate with the Customer Service Manager for support and guidance

Requirements

• Strong multitasking and organizational skills
• Comfortable working with numbers and basic calculations
• Good geographic knowledge (or willingness to learn quickly)
• Clear communicator with a friendly, helpful attitude
• Willing to learn industry regulations and processes
• Reliable and responsive, including occasional urgent matters outside regular hours

Benefits

• Opportunities for growth and advancement
• Competitive compensation package, including HMO
• Paid time off
• Full-time (40 hours per week)
• Remote (Philippines-based)