Customer Experience Manager

Job Description

As a Customer Experience Manager, you will work directly with clients to guide them through personalized travel planning, manage detailed service arrangements, and ensure every interaction is handled with professionalism and care.

If you thrive in a client-facing environment and take pride in responsiveness, organization, and problem resolution, this opportunity offers flexibility and long-term growth.

Prior experience in customer service or hospitality is beneficial but not required.

What This Role Focuses On

Acting as the primary point of contact for client communication

Understanding client needs and translating them into well-organized service plans

Coordinating bookings including accommodations, transportation, and activities

Reviewing confirmations and documentation for accuracy

Managing schedule adjustments and resolving service concerns

Maintaining detailed digital records and communication logs

Ensuring a seamless, high-quality client experience from start to finish

What Success Looks Like

• Prompt, professional communication

• Strong attention to detail

• Ability to manage multiple client requests simultaneously

• Clear organization and follow-through

• Independent productivity in a remote setting

Qualifications

• Must reside in the United States or Mexico (preferred)

• Reliable computer and high-speed internet connection

• Strong written and verbal communication skills

• Ability to work independently and manage time effectively

Work Structure

• Fully remote position

• Flexible part-time or full-time scheduling

• Structured onboarding and ongoing support

• Performance-based advancement opportunities