Remote Client Success Associate

Job Description

Role Overview

We are expanding our remote support team and are seeking dependable individuals who enjoy helping others and managing multiple tasks. In this role, you will support clients by coordinating reservations and related services such as lodging, activities, transportation, and event-based arrangements.

This is ideal for those who are customer-focused, communicate clearly, stay organized, and are comfortable working independently in a remote environment while collaborating with a team.

Key Responsibilities

• Assist clients with organizing and coordinating personalized plans
• Research, compare, and confirm reservation options
• Provide accurate information and thoughtful recommendations
• Communicate professionally via email, phone, and messaging platforms
• Manage updates, changes, and service-related concerns
• Maintain accurate client records and documentation
• Participate in training and team meetings

What We Offer

• Fully remote setting
• Flexible scheduling
• Ongoing training
• Access to incentive programs and special perks
• Supportive team environment

Qualifications

• Legal eligibility to work (US, UK, Mexico, Australia, or Spain)
• Strong English communication skills
• Reliable internet and smartphone (computer is also recommended)
• Customer service and organization skills