Content Manager

Job Description

NMI is looking for a Content Manager to lead the development and execution of the company’s content strategy as we continue to grow our leadership position in embedded payments and fintech.

This role owns content across the full spectrum, from strategic thought leadership to practical, product-led content. You will help define how NMI shows up to its core audiences, including ISOs, banks, payments professionals, ISVs and developers, ensuring our content educates, engages and builds credibility and trust. Success will be measured not only by output, but by impact: audience engagement, message clarity and contribution to broader go-to-market goals.

The ideal candidate is both a strong writer and a strategic thinker. You are comfortable owning a content calendar, collaborating cross-functionally, working with agencies and subject matter experts, and experimenting with new formats and channels.

Responsibilities and duties

• Own and develop NMI’s content strategy, ensuring alignment with business goals, objectives and go-to-market priorities.
• Define editorial priorities and build and manage the editorial calendar, aligning content to support key themes, campaigns, launches and integrated marketing programs.
• Lead the creation of high-quality content across formats, including website copy, blogs, thought leadership, whitepapers, ebooks and case studies
• Set the standard for how complex payments and fintech topics are communicated, ensuring clarity and consistency across audiences, including ISOs and payments professionals as well as technical stakeholders.
• Establish NMI’s presence in external, audience-relevant platforms and communities, including payments and fintech channels as well as developer-focused spaces such as Substack, Reddit, GitHub discussions and other relevant industry forums.
• Partner closely with product, engineering, and subject matter experts to produce credible, accurate content, including technical blog content when appropriate.
• Collaborate with cross-functional teams and external agencies, influencing content direction and ensuring alignment.
• Act as the senior editorial authority, setting tone of voice, writing and reviewing high-impact content, and ensuring quality and brand consistency.
• Measure content performance and engagement metrics, conduct content audits, and use insights to refine strategy, formats and distribution.

What we hope you'll bring to NMI

• 5+ years of experience in a content or editorial role (either in-house or at an agency) in payments, fintech, SaaS or a similarly complex technology environment.
• Bachelor’s degree in English, journalism, communications, marketing or related field.
• Strong understanding of payments, embedded payments and NMI’s target audiences, including ISOs, payments professionals, ISVs, banks, fintech partners, and developers.
• Exceptional writing, editing and storytelling skills, with the ability to adapt tone and format for different audiences and channels.
• Working knowledge of SEO best practices, keyword strategy and website analytics, with the ability to use data to inform content decisions.
• Excellent organizational and project management skills, with the ability to manage multiple initiatives, stakeholders and deadlines in a fast-paced environment.
• Confidence working with senior stakeholders, including product leaders and executives, to shape narratives and thought leadership.
• Comfortable creating content beyond owned channels, with an interest in platform-native and community-driven distribution across both industry and technical spaces.
• An awareness of emerging content tools/techniques/best practice that can bring value to the business.
• A strategic mindset combined with a proactive, collaborative approach and the ability to take ownership from idea to execution.
• High standards for quality, accuracy and consistency, and the confidence to enforce them.

About Us

We enable our partners with choice, and challenge the one-size-fits-all approach to payment. You’ve probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Benefits

• Competitive compensation
• Flex PTO Policy
• Health, Dental and Vision Insurance
• Life, ADD, Short-term and Long-term Disability insurance
• 401k matching up to 4% after two months of service
• Flexible Spending Account
• 13 Paid Holidays
• Bonusly colleague reward
• Employee referral program
• Paid Parental Leave

Equal Opportunity
NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Applicants must be authorized to work in the United States. As part of the selection process this role may require an assessment and professional references to determine suitability. An offer will be subject to financial and criminal background checks.

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