Icelandic Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

Job Description

Mercier Consultancy MD is delighted to announce an exciting opportunity for an Icelandic Speaking Customer Service Agent to join a leading company. This position allows you to work in beautiful Bulgaria, with paid relocation provided. As a vital part of our customer service team, you will support our Icelandic-speaking clients, ensuring they receive the highest level of service.

Responsibilities

• Assist Icelandic-speaking customers via phone, email, and chat with inquiries related to our products and services.
• Provide detailed information, guide customers through processes, and address any concerns they may have.
• Resolve customer issues and complaints effectively, striving for a high satisfaction rate.
• Document all customer interactions accurately in the CRM system for tracking and reporting purposes.
• Collaborate with team members and other departments to improve customer experience continually.
• Stay updated on product knowledge and company policies to effectively assist clients.

Requirements

• Fluency in Icelandic (both written and spoken); proficiency in English is an advantage.
• Previous experience in customer service or a related field is preferred.
• Strong problem-solving skills with a focus on customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Familiarity with CRM systems and office software applications.
• Self-motivated and capable of working independently in a remote or onsite environment.
• Willingness to relocate to Bulgaria with paid relocation support.
• A passion for delivering superior customer service and a desire to grow within the company.

Benefits

• Competitive Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....