Estonian Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

Job Description

Mercier Consultancy MD is excited to present an opportunity for an Estonian Speaking Customer Service Agent to join a vibrant team in Bulgaria, with the benefit of paid relocation. This role is key in providing exceptional service to our Estonian-speaking clients, assisting them with their inquiries and ensuring a seamless customer experience.

Responsibilities

• Assist Estonian-speaking customers through various channels, including phone, email, and chat, addressing their questions about products and services.
• Provide clear and accurate information, helping customers with account management, billing inquiries, and troubleshooting.
• Resolve customer complaints promptly and professionally, aiming to achieve high customer satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance and follow-up.
• Collaborate with internal teams to escalate issues and ensure timely resolutions.
• Stay updated on the latest promotions, products, and industry trends to inform and assist clients effectively.

Requirements

• Fluency in Estonian (both written and spoken); proficiency in English is beneficial.
• Experience in customer service, preferably in a technology-related or service-oriented industry.
• Strong communication skills with a focus on customer care.
• Aptitude for problem-solving and a proactive approach to customer inquiries.
• Proficient with CRM systems and familiar with standard office software applications.
• Self-motivated and capable of working independently in a remote or hybrid environment.
• Willingness to relocate to Bulgaria and immerse yourself in a new culture.

Benefits

• Competitive Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....