Turkish Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

Job Description

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Turkish Speaking Customer Service Agent to join our team. This position allows you to work in beautiful Bulgaria, with paid relocation included. You will be responsible for delivering top-notch support to our Turkish-speaking customers, ensuring they have a seamless experience with our offerings.

Responsibilities

• Assist Turkish-speaking customers via phone, email, and chat with inquiries related to products and services.
• Provide clear and accurate information on service offerings, account management, and troubleshooting assistance.
• Resolve customer complaints with professionalism, striving for customer satisfaction in every interaction.
• Document all customer interactions in the CRM system to ensure consistency and track feedback.
• Collaborate with internal teams to escalate and resolve complex issues effectively.
• Stay abreast of company policies, product updates, and industry trends to provide relevant support.

Requirements

• Fluency in Turkish (both written and spoken); proficiency in English is an advantage.
• Previous experience in customer service, with a preference for roles in related fields.
• Strong communication skills with a commitment to providing excellent customer service.
• Ability to troubleshoot issues and provide effective solutions to customers.
• Proficiency in CRM systems and standard office applications.
• Self-motivated and able to work independently in a remote environment.
• Willingness to relocate to Bulgaria with company support.
• A positive attitude and passion for helping others succeed.

Benefits

• Competitive Salary
• Monthly Performance Bonus
• Monthly Accommodation Allowance
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....