Tier 1 Support Specialist

Job Description

Position Overview

We are currently seeking motivated and detail-oriented individuals for a Remote Tier 1 Support Specialist role. This entry-level position provides front-line support to clients by assisting with travel-related inquiries, coordinating reservations, resolving basic service issues, and ensuring accurate booking documentation.

Comprehensive training is provided, making this a great opportunity for candidates looking to begin or grow their remote support career.

Key Responsibilities

• Serve as the first point of contact for client inquiries

• Provide support for reservations, confirmations, updates, and itinerary details

• Research and verify booking options using approved systems

• Troubleshoot and resolve basic booking or service-related issues

• Escalate complex concerns to appropriate team members when necessary

• Maintain accurate records and documentation

• Deliver professional and timely customer service

Qualifications

• Strong written and verbal communication skills

• Customer-focused with problem-solving abilities

• Detail-oriented and organized

• Comfortable working independently in a remote environment

• Basic computer proficiency and reliable internet access

• Must be at least 18 years of age

• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain

• English communication proficiency

What We Offer

• 100% remote position

• Flexible scheduling

• Paid training and ongoing development

• Incentive programs and performance-based perks

• Advancement opportunities into higher support tiers