Product Support Specialist

Job Description

Position Overview

We are seeking motivated and detail-oriented individuals to join our team as a Product Support Specialist. In this role, you will provide front-line support to clients by assisting with travel-related products, booking platforms, reservations, and service inquiries.

This position focuses on customer support, troubleshooting, and ensuring booking accuracy within approved systems. No prior travel industry experience is required — comprehensive training is provided.

Key Responsibilities

• Provide support for clients using travel products and booking systems

• Assist with reservations, confirmations, updates, and itinerary details

• Troubleshoot product or booking-related issues and provide timely resolutions

• Research and verify travel options within internal systems

• Escalate complex concerns when necessary

• Maintain accurate client records and documentation

• Deliver professional support via phone, email, and online platforms

• Participate in ongoing training and team meetings

Qualifications

• Strong written and verbal communication skills

• Customer-focused mindset with problem-solving abilities

• High attention to detail and strong organizational skills

• Basic computer proficiency and ability to navigate online systems

• Comfortable working independently in a remote setting

• Reliable internet access

• Must be at least 18 years of age

• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain

• English communication proficiency

What We Offer

• 100% remote position

• Flexible scheduling

• Training and professional development

• Incentive programs and performance-based perks

• Opportunities for advancement