Fully remote Customer support - Portugal

Job Description

Are you a French, German, Dutch, Danish, Hungarian, or Czech speaker looking for a FULLY REMOTE position from anywhere in Portugal?

Join our team in a Customer Service position, where you'll professionally address customer inquiries. Enjoy the benefits of Portugal rich culture, beautiful landscapes, and vibrant lifestyle. 

Responsibilities

• Responding promptly to customer inquiries via email or live chat, ensuring clear and professional communication.
• Handling and resolving customer complaints with empathy and efficiency, aiming for first-contact resolution.
• Providing product and service information to customers, assisting them in making informed purchasing decisions.
• Processing orders, forms, applications, and requests accurately and promptly.
• Upselling and cross-selling products or services to existing and potential customers, aiming to meet sales targets.
• Maintaining detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.

Requirements

• Native French, German, Dutch, Danish, Hungarian or Czech
• Fluent English
• Experience in Customer Service preferred but not mandatory
• Ability to resolve customer concerns and create a seamless customer experience
• Soft Skills, advanced Active Listening and Engagement
• Confident, adaptable and Empathetic
• Pleasant and positive attitude

Benefits

• Competitive salary package for the Portuguese market
• Performance bonus
• Health insurance
• Career growth & development opportunities

Relocation package

• Flight ticket
• Accommodation

If you are interested, apply directly or send your CV in English to [email protected]