Digital Customer Support Specialist

Job Description

The Digital Customer Support Specialist provides comprehensive client support by conducting detailed travel research, coordinating reservations, and ensuring all booking details are accurate and complete. This role emphasizes customer service excellence, booking coordination, and administrative accuracy in a fully remote environment.

Primary Responsibilities

• Assist clients with detailed itinerary planning and travel coordination

• Research, compare, and confirm reservation options using approved systems

• Provide accurate information and thoughtful recommendations aligned with client preferences and budget

• Communicate professionally and clearly with clients via email, phone, and messaging platforms

• Manage booking updates, changes, and service-related inquiries in a timely manner

• Maintain accurate and detailed client records and documentation

• Participate in training sessions, team meetings, and ongoing professional development

What We Offer

• Fully remote work environment

• Flexible scheduling 

• Ongoing training and professional development

• Access to incentive programs and special perks

• Supportive and collaborative team culture

Required Qualifications

• Excellent written and verbal communication skills

• Attention to detail with strong organizational abilities

• Basic computer proficiency and reliable internet access

• Must be at least 18 years of age

• Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain