Customer Service

Job Description

We are looking for a friendly, patient, and solution-focused Remote Customer Service Representative to support our customers through phone, email, chat, and/or social media. The ideal candidate is an excellent communicator who enjoys helping people, can work independently, and thrives in a remote work environment.

Key Responsibilities

* Respond to customer inquiries via phone, email, chat, or messaging platforms

* Resolve customer issues in a timely and professional manner

* Provide accurate information about products, services, and policies

* Document customer interactions and update records in the system

* Escalate complex issues to the appropriate department when necessary

* Maintain a positive, empathetic, and professional attitude

* Meet performance metrics such as response time, resolution rate, and customer satisfaction

Required Skills & Qualifications

* High school diploma or equivalent (Associates or Bachelors degree preferred)

* Previous customer service experience is a plus

* Excellent verbal and written communication skills

* Strong problem-solving and multitasking abilities

* Basic computer skills and familiarity with CRM tools

* Ability to work independently and manage time effectively

* Reliable internet connection and a quiet workspace

Preferred Qualifications

* Experience working remotely

* Familiarity with helpdesk or CRM software

* Experience in call center or online support environments

Benefits

* Competitive pay

* Flexible work schedule

* Remote work opportunity

* Paid training and growth opportunities