Dutch speaking Customer service role for Tobacco department in Greece

Job Description

Patrique Mercier Recruitment ES is thrilled to announce a unique opportunity for Dutch-speaking candidates looking to join our Customer Service team in the Tobacco department in Greece. This role is perfect for individuals who are passionate about customer interaction and possess a keen interest in the tobacco industry. As part of our team, you will engage with Dutch-speaking clients, providing them with top-notch customer support and facilitating their inquiries regarding our tobacco products. Embrace the chance to work in a relaxed and beautiful environment in Greece while helping to shape positive customer experiences.

Responsibilities

• Assist Dutch-speaking customers via phone, email, and chat, addressing inquiries related to tobacco products.
• Provide accurate information about product details, pricing, and availability.
• Resolve customer issues and complaints in a timely and effective manner while maintaining high service standards.
• Document customer interactions and update records in the CRM system to keep track of feedback and service requests.
• Collaborate with colleagues to enhance customer service processes and increase customer satisfaction.
• Engage in ongoing learning about tobacco industry regulations and product offerings.

Requirements

• Fluent in Dutch (both spoken and written) is required.
• Strong customer service mindset with a focus on satisfaction and client relations.
• Prior experience in a customer service role, preferably within a retail or product-related industry.
• Excellent communication and interpersonal abilities.
• Capacity to handle and resolve customer inquiries and complaints effectively.
• Ability to work well within a team and contribute to a positive work environment.
• An interest or background in the tobacco sector is a plus.
• Must hold an EU passport.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Good Salary
• Fully Paid Relocation Package ( flight, transfer and 4 weeks hotel )
• Free Greek Lessons, discounts and other perks