Italian Speaking Customer Service for Health Tech Company

Job Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a Health Tech Company. This role is ideal for individuals who are passionate about healthcare technology and committed to providing outstanding support to users. As a representative, you will assist customers in Italian, addressing their inquiries and helping them navigate health tech solutions effectively.

Key Responsibilities

• Manage customer inquiries related to health tech products and services via phone, email, and chat in Italian.
• Provide accurate information about product features, benefits, and troubleshooting techniques.
• Assist customers with account management, subscription questions, and technical issues related to health applications.
• Resolve customer complaints effectively, ensuring high levels of satisfaction and trust.
• Document all customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams to enhance service delivery and address customer needs effectively.
• Stay updated on health tech advancements and company services to provide relevant and informed support.

Requirements

• Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, preferably in the healthcare or technology sectors.
• Strong communication skills with the ability to explain complex concepts in an accessible manner.
• Problem-solving capabilities and a customer-centric approach.
• Excellent organizational skills and the ability to multitask in a dynamic work environment.
• Familiarity with health tech applications and customer service software is desirable.
• Willingness to work flexible hours, including evenings and weekends as necessary.
• Relocation to Greece is required for this position.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...