Senior Project Manager - Customer Experience & Continuity (CCT)
Job Description
Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.
We’re looking for a Senior Project Manager to drive the success of our Customer Continuity Team (CCT) regionally. In this role, you’ll ensure smooth, reliable operations during critical system cutovers, safeguarding the experience of customers and patients while coordinating cross-functional teams across multiple regions.
You Will:
- Lead regional readiness programs, governance routines, and milestone tracking for multiday system cutovers.
- Coordinate cross-functional teams across regions, ensuring risks are identified early and mitigated.
- Support customer and patient communications to ensure clarity during transition periods.
- Maintain key documentation, dashboards, and risk registers as the single source of truth.
- Provide structured updates, issue management, and escalation support during cutover windows.
Requirements
- Proven experience managing large, cross-functional or multi-regional programs.
- Strong organizational skills and ability to navigate complex stakeholder environments.
- Comfort working in fast-paced, ambiguous situations.
- Familiarity with customer-facing operations, supply chain, service, or cutover programs (preferred).
- A structured, disciplined approach to governance, risk, and readiness planning.
- Excellent collaboration skills across teams and regions.
Benefits
Work flexibility
We give you the opportunity to adjust your work to your lifestyle. We offer flexible hours as well as the possibility of remote or hybrid work, depending on the role and your preferences.
Various forms of cooperation
At Helprise, you can choose the model that best suits your needs. We offer both employment contracts and flexible B2B cooperation options.
Basic benefits package
We care about the health and well-being of our employees - we provide private medical care, a MultiSport card, and life insurance.
Development on your terms
We provide an individual development budget that you can use for your professional growth. As a Lumina Learning partner, we also give you access to unique tools and the support of certified practitioners, so you can better understand your potential and strengthen your talents.
Integration and shared experiences
We regularly enjoy new experiences together and build relationships in an inspiring atmosphere. From cooking sessions, through yoga weekends in nature, to the thrill of escape rooms.
