Customer Success Coordinator

Job Description

AimHi Earth is a UK-based company. We welcome applications from candidates based outside the UK, provided they can work within ±2 hours of UK time.

This role is 24-40 hours per week with a salary of £30-35k pro rata, plus benefits.

For the best experience and to access all embedded links, please apply directly on our Workable platform: https://apply.workable.com/aimhi-earth/

The Opportunity

At AimHi Earth, our purpose is to ignite the desire to learn and act on what matters.

We are all focused on solving the following problem:

There’s no shortage of information – only of curiosity, focus and activation. This is a key part of why society isn’t taking adequate, informed action on the climate and nature emergency.

This is why AimHi Earth exists to transform understanding of the climate emergency, to activate hundreds of millions of nature-first thinkers, and to accelerate the evolution of our economy and society to one of sustainability and regeneration.

We are working to ensure that people and organisations everywhere understand the full picture of the climate and nature emergency, and are motivated to drive positive change, so that we can build a healthier, cooler, more verdant future together.

At AimHi Earth, we…

• are a small, remote, fast-moving and highly-motivated team.
• are founded by three nature-first thinkers (majority women) dedicated to building a better future.

• are supported by world-class organisations – Cambridge Zero (University of Cambridge), Nature4Climate, UNEP, Eden Project.
• are supported by world-class advisors – Sir Jonathan Porritt, Dr Cécile Girardin, Sir Tim Smit, Erica Neve FRSA, Amali De Alwis MBE, Jon Drori CBE, Lord Jim Knight, Sabra Noordeen.
• have already trained tens of thousands of people with our leading interactive live-learning experience (>95% audience retention, >50% per-minute engagement).
• are at the forefront of setting a new standard for rapid mindset change at scale (>90% measurable behaviour change).
• have changed the kits of football players, the funding strategy of charities, the speeches of Olympic medallists, the output of broadcasters and the direction of companies.
• are now winning work with major clients; from zeitgeist-defining companies to Fortune 500 giants (including Unilever, Sky, CapGemini, Universal, PepsiCo, BBC, NHS).

We’re looking for a highly organised, proactive Customer Success Coordinator to join our team. This role will suit someone who enjoys taking ownership, spotting ways to improve how things work, and getting stuck in to make those improvements happen.

You’ll play a key role in ensuring our live training sessions run smoothly, supporting our clients well, and helping us strengthen and streamline our ways of working as we grow.

Role Summary

You’ll work closely with the Customer Success Lead (your manager), alongside our Product and Go-to-Market teams, to deliver AimHi Earth’s live and online training programmes.

The role combines hands-on operational delivery, client support and ongoing improvement of our processes. We’re looking for someone who is comfortable working independently, enjoys responsibility, and likes improving systems rather than simply following them.

Your ability to stay organised, take initiative, and manage your time will make you an invaluable part of our team.

Key Responsibilities

Operational Support for Live Sessions (50%)

• Preparing back-end logistics (e.g., scheduling attendee emails, updating databases, booking presenters/guests, promoting sessions via partners).
• Following up after sessions (e.g., sending attendee digital badges and certificates).

Client Success Support (30%)

• Supporting client communication, including preparing onboarding materials, sharing resources, handling queries and arranging calls. Over time, you’ll feel confident joining client calls directly and supporting delivery without needing close co-hosting, helping new clients get up to speed quickly and smoothly.

Process Improvement and Collaboration (20%)

• Spotting where our operational processes could work better and suggesting practical improvements.
• Helping to put those improvements into place, including working with the Product team to automate or simplify repetitive tasks.
• Exploring simple automation or system changes that reduce manual work and help us scale delivery more smoothly.

Requirements

Essential Experience

• At least 3 years of experience in client support, or a related role.
• Exceptional organisational skills with meticulous attention to detail.
• Proven ability to work independently, balance and prioritise your own time, and meet deadlines.
• Strong communication skills, including fluent spoken English and polished written grammar.
• Confidence in learning and adapting to new tools and systems.
• Experience improving processes or ways of working, rather than only following existing systems.
• Passion for AimHi Earth’s mission to combat the climate and nature crisis.
• Experience working in a start-up or fast-moving environment.

Nice to Haves 

• Familiarity with collaborative platforms (e.g., Slack, Google Drive, Notion, Asana).
• Experience managing databases or using database tools (e.g., Airtable).
• Experience working in a remote team environment.

Benefits

How We Work

At AimHi Earth, we’re proud of our vibrant, remote-first culture that combines flexibility with collaboration to drive meaningful impact. Here’s what you can expect:

• A Dynamic, Purpose-Driven Team: We’re a team of 10+ people working remotely across time zones, united by a shared mission to tackle the climate and nature emergency.
• Asynchronous & Flexible: We embrace asynchronous work, allowing team members to structure their days. As long as deadlines are met and key meetings are attended, we support flexible working hours.
• Collaborative Tools: To keep our work organised and transparent, we use tools like Slack & Loom for sharing updates, Zoom for discussions, and Asana for task management.
• Regular Touchpoints: We stay connected through weekly check-ins, project meetings, and open communication on Slack.
• In-Person Gatherings: We come together during the year for in-person team gatherings (expenses covered) to build stronger connections and foster innovation.
• Commitment to Growth & Sustainability: We’re working closely with Open Org, a community of people and culture professionals, to ensure that AimHi Earth is not only a great place to work but also a sustainable, transparent and regenerative organisation internally.

Benefits

We aim to create an environment where every team member feels valued, supported, and empowered. Here’s what we offer:

• Flexibility & Balance: Work remotely, with flexible hours and generous leave (25 days pro-rata, local bank holidays, and bonus Christmas days).
• Health & Wellbeing: Bupa health insurance, mental health support and access to co-working facilities in London.
• Professional Development: An annual budget for wellbeing and growth (pro-rata) and opportunities to attend inspiring events and learning sessions.
• Financial Security: Contributions to NEST’s ethical pension fund.
• Connection & Purpose: Join a fast-moving, impactful organisation with regular opportunities to connect globally through memberships, fellowships, and partnerships.

On Remote Work

Remote work is not for everyone. With it comes freedom, but also isolation. Some enjoy remote work. Others do not. Some like global video calls. Others find them hollow.

We are a group of people who thrive on freedom and diversity, connect well over calls, and love to be working in synchronicity with people around the world. To balance our digital work lives, all our team members have active communities around where we live.

You will not get those regular water-cooler moments, nor those Friday afternoons at the pub with us (save for our get-togethers). You will get a hugely dedicated, diligent team of smart, dynamic people, ambitious about changing the world for the better, and always ready to talk with one another.

Like us, you will be inspired by your colleagues (as we hope to be by you), and you will likely make life-long friends. But if you are worried that you may want more day-to-day, in-person interactions with the people you work with, then a role with us might not be for you.

How to Apply

Please apply to this role via Workable using this link. We are accepting applications until Friday 20 February 2026.

You will be asked for:

• CV/Resume
• A short, genuine cover letter sharing what excites you about working with us. Please don’t use generative AI tools - we can tell, and we’d love to hear your authentic voice.

We look forward to receiving your application!

About AimHi Earth

Visit www.aimhi.earth for more information about us, or get in touch via [email protected] if you have any questions.

You can also:

• Get on top of our work defining Green Skills
• Catch up on one of our climate broadcasts, live from the Eden Project.
• See what people think about us on our TrustPilot.

Diversity

We embrace diversity at AimHi Earth and are committed to welcoming people into our team and contractor pool regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or disability.

We are especially keen to encourage applications and interest from individuals underrepresented in our organisation and sector. We are very aware that the climate and nature crisis intersects with social injustice. Furthermore, to build an organisation that is effective in turning around the climate and nature emergency, we know that we need a team with all kinds of different perspectives, experiences and backgrounds.

Good luck!

We understand that applying for a new role takes time and effort, and we truly value your interest. We are excited to hear from candidates who share our passion for creating meaningful change.