Senior Product Designer, CLM

Job Description

We're seeking a highly-skilled Senior Product Designer to shape PandaDoc's CLM offering from the ground up. An ideal candidate should be able to balance simplicity with depth, creating consumer-grade experiences that make contract management effortless for SMBs while laying the foundation for more sophisticated use cases. Your end-to-end design process and hypothesis-based approach will shape intuitive, AI-native contract management experiences that compete with enterprise players on simplicity and speed-to-value.

In this role, you will:

• Design and implement innovative CLM solutions focused on AI-native interactions, progressive onboarding, and setup-free experiences that drive adoption and retention;
• Collaborate closely with Product Managers, Engineers, AI teams, Research, and Data to deliver high-impact outcomes across metadata extraction, repository, and intelligent automation features;
• Conduct extensive research and data analysis to understand SMB contract management behaviors, pain points, and barriers to adoption—translating insights into actionable design opportunities;
• Develop and iterate on designs and prototypes that effectively communicate AI-powered features, conversational interfaces, and proactive intelligence concepts;
• Work with product management to develop and test hypotheses around progressive disclosure, sane defaults, and opinionated suggestions using both quantitative and qualitative methods;
• Partner with Customer Advisory Board members and conduct rapid validation cycles to ensure we're achieving measurable adoption and engagement outcomes with each release;
• Advocate for best practices in design, usability, and accessibility, ensuring a consistent and user-centric approach across all CLM touchpoints while maintaining PandaDoc's consumer-grade quality bar.

About you:

• 5+ years of experience in product design, with demonstrated experience designing complex B2B SaaS workflows or document management systems;
• Strong portfolio showcasing your design skills, thought process, business impact, and ability to simplify complexity—particularly around data-heavy or AI-powered features;
• Capable of driving vision and change in emerging product areas with ambiguous requirements;
• Skilled at designing setup-free and progressively disclosed experiences that reduce cognitive load and avoid the "blank canvas problem";
• Experience designing AI-native or conversational interfaces is highly valued;
• Expertise in designing and prototyping in Figma, with strong interaction design and systems thinking skills;
• Excellent English communication (minimum C1) and collaboration skills, with the ability to work effectively with cross-functional teams across time zones;
• A growth mindset with relentless focus on user needs, business outcomes, and commitment to continuous improvement through rapid iteration and validation.

Company Overview:

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit https://www.pandadoc.com.

Company Culture:

We're known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.

Pandas work best when they're happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers.

Check out our LinkedIn to learn more.

Benefits:

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self care days
• A competitive salary
• And much more!

PandaDoc is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

EXTERNAL RECRUITERS

Approval Requirement

The use of external recruiters/staffing agencies requires prior approval from our HR Team. The HR Team at PandaDoc requests that external recruiters/staffing agencies not to contact PandaDoc employees directly in an attempt to present candidates. Complying with this request will be a factor in determining future professional relationships with PandaDoc.