Client Care & Support Specialist (Remote)

Job Description

We're seeking a Client Care & Support Specialist who enjoys helping people and takes pride in delivering dependable, thoughtful service. In this role, you'll be a key point of contact for our customers—answering questions, guiding next steps, and ensuring every interaction feels clear, supportive, and professional.

This fully remote position is ideal for individuals looking for flexibility and meaningful work. Whether you're changing careers, returning to the workforce, or seeking a customer-facing role that fits around other commitments, this opportunity offers structure, training, and ongoing support. No prior industry experience is required.

What You'll Do

Communicate with customers via email, phone, and messaging platforms

Provide accurate, friendly, and timely support based on individual needs

Assist with coordinating service requests and follow-up actions

Maintain and update customer records with strong attention to detail

Follow up to ensure questions are fully resolved and customers feel supported

Use internal tools and systems to manage daily support tasks

What We're Looking For

• Clear, professional communication and active listening skills

• A customer-focused mindset with a calm, friendly approach

• Organized, dependable, and detail-oriented

• Comfortable working independently in a remote environment

• Willingness to learn new tools, systems, and workflows

• Backgrounds in customer service, hospitality, retail, call centers, or administrative support are helpful—but not required

What We Offer

• 100% remote work

• Flexible scheduling based on availability

• Structured onboarding and paid training

• Ongoing guidance and access to resources

• Opportunities to build long-term communication and customer service skills

Schedule

Flexible — based on your availability

Why This Role Matters

You'll play an important role in creating positive customer experiences while maintaining the flexibility needed to support your personal and professional goals. You'll join a supportive remote team where reliability, empathy, and human connection are truly valued.