Sales Support Specialist

Job Description

At HSI, we’re committed to making workplaces and communities safer, smarter, and more compliant.

We are seeking a Sales Support Specialist to support our Sales and Operations teams through a mix of recurring responsibilities and ad-hoc initiatives that help keep our commercial engine running smoothly. This role plays a key part in enabling sales efficiency, operational accuracy, and a positive customer experience.

Essential Functions

• Provide transactional sales support including credit card processing
• Ensure accurate and timely processing of invoice requests
• Enter all sales opportunities for transactional team
• Schedule customers into the MSHA classroom sessions
• Assist with customer chat inquiries when needed
• Answer OSHA line and transfer calls
• Assist with other MSHA-related efforts as requested
• Provide back-up support to Tier 1 customer service as needed
• Maintain an accurate and current record of all activities and account information in Salesforce
• Additional administrative support of the Sales and Operations departments as assigned

Competencies

• Adaptability - The ability to balance competing priorities and work in a fast-paced performance driven environment
• Positive Interactions - Must have a positive and professional attitude with excellent interpersonal, verbal and written communication skills
• Passion - is engaged and excited to give their best to support our customers needs
• Impact - the ability to take initiative and always follow through to completion
• Innovation - is detail oriented and demonstrates excellent time management skills
• Attention-to-Detail - data entry accuracy is critical to the customer experience and avoiding rework

Requirements

• Associate of Arts degree preferred
• Minimum 2 years of experience in customer service and/or administrative duties in a professional business environment
• Experience with Salesforce and Outlook are strongly preferred