Wifi Support Engineer Bilingual (Arab and English)

Job Description

Staff4Me is seeking a skilled and dedicated Bilingual Wifi Support Engineer to join our team. As a Bilingual Wifi Support Engineer fluent in Arabic and English, you will be responsible for providing exceptional technical support and troubleshooting assistance for wifi-related issues. You will work closely with clients to ensure they receive reliable and efficient wifi solutions while supporting our diverse user base.

Responsibilities

• Provide technical support and troubleshoot wifi network issues for clients in both Arabic and English.
• Ensure optimal performance and reliability of wifi networks.
• Configure and manage wifi access points, controllers, and related network equipment.
• Conduct site surveys to assess wifi coverage and identify potential issues.
• Analyze and resolve network connectivity and performance problems.
• Collaborate with network engineers and other team members to integrate wifi networks with existing infrastructure.
• Stay informed about the latest wifi technologies and solutions.
• Maintain documentation of network configurations, changes, and incidents.
• Provide training and technical assistance to clients and team members.
• Monitor and report on network performance regularly.

Requirements

• 3-5 years of experience as a Wifi Support Engineer or in a similar role.
• Fluency in both Arabic and English is essential.
• Strong knowledge of wifi technologies, protocols, and standards.
• Prior experience in configuring and managing wifi access points, controllers, and related equipment.
• Understanding of network security principles and best practices.
• Proficient in conducting site surveys and performing troubleshooting in both languages.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a collaborative team environment.
• Relevant certifications such as CWNP, CCNA Wireless, or similar are preferred.
• Bachelor's degree in Computer Science, Network Engineering, or a related field.