Operations Assistant

Job Description

Marriage Reset (MM Coaching Limited) helps men save their marriages through results-oriented online coaching, often succeeding where traditional counseling falls short. In under three years, we’ve achieved 10x growth and continue expanding rapidly, delivering exceptional outcomes for our clients every day.

How? We’ve focused on growth and the exceptional coaching for our clients and team members.

By creating a high-performance, positive environment we’ve helped thousands of clients with saving their marriage and achieving their full potential through direct support, coaching and consulting.

Hear From Our CEO:
Learn more about our mission and what drives us directly from our CEO, Marko Lamza:
https://www.loom.com/share/267f68d1f1164ebabe71aa137a1a93c8?sid=109628ff-329d-4024-85f4-722ca11aa1a5

See a video of Justin, a world-class sales manager, discussing his experience working with Marko since joining 2 years ago:

https://www.loom.com/share/a67218417043435a825a87a2088b5198?sid=776d3d2e-4a17-434d-ada1-457c31f750a5 

Visit Our Website: 

https://marriagereset.com/ 

What It’s Like Working at MM Coaching Limited (Marriage Reset):
We’re growth-oriented, entrepreneurial, and ambitious. Our culture is built on supporting each team member to exceed their goals and make meaningful contributions to the company’s success.

Working with us means you’ll join a team of exceptionally talented individuals who are driven by results and innovation. We see our team members as partners, and we work together to raise standards and achieve excellence.

What We’re Looking For:

The Operations Assistant supports the Service Delivery function by ensuring client-facing systems, content, and workflows operate cleanly, consistently, and at scale.

This role focuses on quality control, operational monitoring, data integrity, and issue resolution across multiple platforms. The Operations Assistant is expected to work with incomplete information, identify gaps or inconsistencies, and propose practical improvements that enhance service delivery and client experience.

This is a hands-on operations role, not a task-only or administrative position. Success in this role requires strong attention to detail, systems thinking, and the ability to independently diagnose and resolve operational issues.

Requirements

Service Delivery Operations, QA & Analysis

• Review and maintain client onboarding (OB) processes and materials across all service tiers (T1–T5)
• Audit onboarding videos, course modules, community content, and internal documents for:
• Accuracy and consistency
• Alignment with delivery standards
• Client experience quality
• Maintain and update Service Delivery SOPs for Success Mentors, coaches, and internal workflows
• Perform ongoing operational and performance analysis, including:
• Service delivery efficiency
• Client engagement patterns
• Workload distribution across mentors and coaches
• Identify trends, risks, bottlenecks, and inconsistencies and surface actionable insights to the Head of Service Delivery
• Cross-check systems to ensure correct client access, enrollment, and content delivery
  

Client Experience & Delivery Oversight

• Monitor the end-to-end client journey across platforms
• Investigate delivery issues, edge cases, and inconsistencies as they arise
• Track operational events such as:
• Refund requests
• Client access issues
• Delivery exceptions
• Support testimonial and “client wins” collection by identifying notable outcomes
• Assist in reviewing community content quality and delivery standards

Data Integrity & Reporting

• Maintain accurate operational data across systems
• Build and maintain tracking sheets and reports for:
• Service delivery review
• Leadership decision-making
• Process improvement initiatives
• Translate raw data into structured summaries, insights, and recommendations

Platforms & Tools

This role requires broad platform fluency, not deep technical implementation. Platforms include: Slack, Notion, ClickUp, Google Sheets & Docs, Skool, Kajabi, Zoom, Google Calendar, Close.com, GoHighLevel (GHL), ChatGPT

Responsibilities include:

• Reviewing workflows, templates, and system behavior built by others
• Spotting inconsistencies, breakpoints, and usability issues
• Ensuring access permissions and documentation are accurate and up to date
• Supporting smooth system usage from an operational and QA perspective

Research & Operational Support

• Execute operational and research tasks requested by leadership
• Compile findings into clear, structured summaries
• Support planning, reviews, and delivery optimization initiatives

Key Capabilities & Traits

• Strong problem-solving skills and comfort working with incomplete information
• High attention to detail with systems-level thinking
• Ability to independently diagnose issues before escalating
• Strong written communication and structured thinking
• Comfortable managing multiple platforms and priorities simultaneously
• Reliable, organized, and execution-focused

Role Details

• Reports to: Head of Service Delivery

• Location: Fully remote
• Schedule: Full-time, with overlap to CEST
• Availability: Flexibility to support urgent delivery issues when needed
  

Benefits

• Work from Anywhere: Enjoy the freedom of a fully remote position, giving you the flexibility to work from wherever you feel most productive.
• Commission Opportunities: Receive bonuses through commission on all additional purchases made by your clients.
• Ongoing Growth: Get access to free training, resources, and continuous learning opportunities to help you level up your coaching and professional skills.