Office Assistant - Customer Service & Administrative Support - USA

Job Description

Office Assistant – Customer Service & Administrative Support

Client: Superior Fence & Rail
Location: Remote (Work from Home)
Salary: USD 1,200 - 1500 / month

ABOUT THE CLIENT

Superior Fence & Rail is a leading fencing company providing installation, repair, and maintenance solutions for residential and commercial clients across the United States. The company is known for quality workmanship, strong customer service, and reliable project delivery.

ROLE OVERVIEW

The Office Assistant supports daily customer communication, appointment coordination, and administrative workflows while assisting leadership and sales teams in keeping operations organized and efficient.

KEY RESPONSIBILITIES

1. Customer Service & Appointment Coordination (50%)

• Handle inbound customer inquiries via phone, email, and text
• Provide service, pricing, and appointment information
• Schedule consultations and installation appointments
• Qualify potential clients using provided scripts
• Request customer feedback and reviews after project completion

2. Administrative & Sales Support (50%)

• Support sales staff with scheduling and follow-ups
• Track tasks and appointment completion
• Maintain calendars and customer records
• Assist in internal coordination and administrative tasks
  

REQUIRED QUALIFICATIONS

• Experience in customer service or administrative roles
• Strong phone communication skills
• Ability to multitask and manage schedules
• Professional English fluency
• Comfortable working remotely and independently
  

TECHNICAL & SOFTWARE SKILLS

• Experience with RingCentral or similar tools
• CRM and scheduling platforms
• Spreadsheet and data entry skills
  

IDEAL CANDIDATE PROFILE

• Friendly and professional communicator
• Highly organized and proactive
• Comfortable working in customer-facing environments

Requirements

• Professional remote setup and reliable internet.
• Strong Zoom presence and professional communication.
• Introductory video submission required as part of the hiring process.