Danish Speaking Customer Service for Telecommunications Company - Work In Greece

Job Description

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Danish Speaking Customer Service Representatives for a leading Telecommunications Company, located in Greece. This role is designed for individuals who are passionate about technology and customer service. As a representative, you will assist customers in Danish, addressing their inquiries and providing outstanding support for telecommunications services.

Key Responsibilities

• Manage customer inquiries regarding telecommunication services, including mobile plans, account issues, and technical support via phone, email, and chat in Danish.
• Provide detailed information on service plans, features, and promotional offers.
• Assist customers with technical troubleshooting and ensure effective resolutions to enhance their experience.
• Resolve customer complaints and issues promptly, ensuring high levels of satisfaction.
• Document all customer interactions in the CRM system for accurate record-keeping and follow-up.
• Collaborate with internal teams to improve service delivery and address customer needs effectively.
• Stay informed about industry trends and new telecommunications technologies to provide relevant assistance.

Requirements

• Fluency in Danish (both written and spoken) is essential; knowledge of English is a plus.
• Prior experience in customer service, preferably within the telecommunications industry.
• Strong communication skills with a customer-focused mindset.
• Ability to handle inquiries and complaints professionally and effectively.
• Excellent organizational abilities and the capacity to manage multiple tasks in a fast-paced environment.
• Familiarity with telecommunications services, systems, and customer service software is desirable.
• Willingness to work flexible hours, including weekends and holidays as necessary.
• Relocation to Greece is required for this position.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...