Customer Support Specialist - German speaking
- Cbtalents
Job Description
Speaking German and English?
Have an EU citizenship?
Want to live and work by the sea?
Cross Border Talents seek a Customer Support Specialist - German speaking for a global home technology brand in Athens
As a Customer Support Specialist, you'll play a key role in assisting customers with their home devices, responding to their questions, and providing guidance on product usage and technical troubleshooting.
Job tasks:
- Handling incoming phone calls, messages, and emails from customers.
- Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
- Troubleshooting technical issues and offering solutions to customer inquiries.
- Processing warranty claims, repairs, and replacements.
- Offering product recommendations based on customer needs and preferences.
- Maintaining high customer satisfaction through professional and courteous communication.
Job Requirements:
- Excellent writing and verbal communication skills in German and English.
- Strong attention to detail.
- Good technical troubleshooting and problem-solving skills.
- Ability to handle unexpected changes and customer concerns with professionalism.
- Experience in customer support or technical support roles will be appreciated.
Job Offer:
- Full Relocation support: Flights, accommodation & housing assistance
- Competitive monthly salary + 2 extra salaries per year.
- Referral Program: Bring your friends and receive great bonuses!
- Health care benefits and numerous other discounts.
- Full training by certified instructors.
- Professional growth and development opportunities.
- Free online Greek language courses.
- State-of-the-art working environment and relaxing break areas.
This is a fantastic opportunity to gain valuable experience and skills, great for first time employees, career shifts, after sabbath workers, international work experience seekers.
Apply and be part of a company that offers equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
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