Danish Speaking Customer Service for E-Commerce Platform - Work In Greece

Job Description

Mercier Consultancy MD is thrilled to offer an incredible opportunity for Danish Speaking Customer Service Representatives for a leading E-Commerce Platform, with the chance to work in sunny Greece. This role is suited for individuals who are passionate about online retail and dedicated to providing exceptional customer support. As a representative, you will assist customers in Danish, helping them navigate the platform and addressing various inquiries effectively.

Key Responsibilities

• Handle customer inquiries related to the e-commerce platform, including orders, returns, and product information via phone, email, and chat in Danish.
• Provide comprehensive assistance on account management, payment processing, and shipping inquiries.
• Resolve customer complaints and issues promptly to ensure a satisfactory experience.
• Document all customer interactions and feedback in the CRM system for record-keeping purposes.
• Collaborate with other departments to enhance customer service delivery and resolve complex issues.
• Stay informed about product offerings, promotions, and e-commerce trends to provide relevant assistance.

Requirements

• Fluency in Danish (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, preferably in the e-commerce or retail sector.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Problem-solving skills and ability to address customer inquiries effectively.
• Excellent organizational skills and the capacity to multi-task in a fast-paced environment.
• Familiarity with e-commerce platforms and customer service software is desirable.
• Willingness to work flexible hours, including weekends and holidays as necessary.
• Relocation to Greece is required for this position.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...