Dutch Speaking Customer Service for FinTech Company in Greece

Job Description

Mercier Consultancy MD is excited to present an amazing opportunity for Dutch Speaking Customer Service Representatives at a prestigious FinTech Company, based in the beautiful surroundings of Greece. This role is ideal for individuals who are passionate about financial technology and dedicated to providing exceptional customer support. As a representative, you will assist clients in Dutch, addressing their inquiries and ensuring a seamless experience with the company's services.

Key Responsibilities

• Handle customer inquiries related to FinTech services, account management, and financial transactions via phone, email, and chat in Dutch.
• Provide accurate information about financial products, pricing, and features available to customers.
• Assist customers with technical issues related to the FinTech platform and ensure effective resolutions.
• Resolve customer complaints efficiently, ensuring high levels of satisfaction and loyalty.
• Document all customer interactions in the CRM system for accurate record-keeping and follow-up.
• Work collaboratively with the finance and technical teams to improve service delivery.
• Stay informed about industry trends and regulatory changes to ensure compliance and provide relevant advice.

Requirements

• Fluency in Dutch (both written and spoken) is essential; knowledge of English is advantageous.
• Previous experience in customer service, preferably in the FinTech or financial services sector.
• Strong communication skills with a focus on being customer-oriented and professional.
• Problem-solving capabilities and the ability to address financial inquiries effectively.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Familiarity with financial platforms and customer relationship management (CRM) software is desirable.
• Willingness to work flexible hours, including weekends and holidays if necessary.
• Relocation to Greece is required for this position.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...