Teamsnap

Client Success Manager, Brand Solutions

Job Description

As a Client Success Manager, your role is pivotal to our organization's growth, working cross-functionally to provide excellent service to our top clients. You’ll play a critical role in supporting and managing a book of agency & brand advertising clients. If you have a passion for delivering exceptional customer service while growing new and existing business alongside the brand solutions advertising sales team, you’re exactly who we’re looking for!



What You'll Do:
  • Manage 3-5 enterprise and key accounts and 5-10 mid-tier accounts and assist other CSMs with key on-site campaigns
  • Contribute on-site trainings and announcements to regular CSM team meetings, All Hands, and other team calls
  • Participate in and prep for team leads meeting
  • Train new CSM team members on the on-site portions of the role
  • Create and maintain team training resources (Guru cards, email templates, deck templates)
  • Manage CSM Asana board and ensure on-site campaigns are tracking properly across the team
  • Partner with AM team lead and Digital Team Lead on strategic initiatives and cross-team collaboration
  • Partner with league operations team and leverage automation to streamline processes
  • Track key on-site media metrics across campaigns and identify opportunities for improvements and upsells
  • Partner with sales team and advise on feasibility of deals
  • Monitor logo and revenue retention and work with team to achieve goals


    • What Will Set You Up for Success:
  • Minimum of 2 years of experience in client success management, sponsorship management, project management, or similar role, with at least 1 year in a client-facing role at a publisher, brand, or agency
  • Ability to leverage your background in display and onsite marketing/advertising, and curate thoughtful creative recommendations that inspire trust and belief in our TeamSnap product
  • Expertise in analyzing and sharing insights on digital campaign metrics and the ability to use performance data to pinpoint trends
  • Innate ability to build rapport and understand the needs of clients
  • Strong attention to detail and ability to deliver creative business solutions
  • Proven track record of managing successful advertising campaigns and maintaining high client satisfaction
  • Analytical mindset with experience in using data to drive decision-making
  • Proven adaptability and flexibility, with a history of fine-tuning approach to client needs
  • Excellent communication and relationship-building skills


    • Apply Now
    Job Summary

    French Speaking Customer Service Representative

    French Speaking Customer Service Representative Location: Remote (Greece) Salary: €1,200 gross/month Relocation Support Provided About the Role Are you a French speaker

    • Greece Only
    • 3 days ago

    Customer Service Specialist

    Job Description We are seeking motivated, customer-focused individuals to join our team as Customer Service Specialists. In this role, you will assist clients with planni

    • USA Only
    • 3 days ago

    Customer Success Manager - REMOTE - SR002

    Department: Customer Service and Client RelationsWork Arrangement: RemoteJob Type: Independent Contractor, Full TimeWork Schedule: US Time Zone (candidate expected to be

    • Brazil
    • 4 days ago

    Client Success Intern

    The primary focus of this role will be to support various aspects of the success team's daily operations, including inbox management, file organization, and data maintena

    • Entry Level
    • Philippines
    • 7 days ago