Spreetail

Senior Account Manager - Bilingual (Mandarin/English)

Job Description

Spreetail is seeking a Sr. Account Manager – Bilingual (English + Mandarin) to drive the growth of China-based brands in U.S. e-commerce! As a key partner at Spreetail, you’ll help brands thrive by managing fulfillment across multiple marketplaces, structuring competitive agreements, and advising on long-term growth strategies. If you’re strategic, bilingual, and passionate about helping brands succeed in a fast-paced, high-impact environment, this role is for you.


How you will achieve success:
  • Drive brand growth by assessing the full GMV potential of each brand and building smart, competitive fulfillment contract models. Use market insights to identify realistic opportunities and maximize impact.
  • Translate long-term brand goals into clear, actionable steps and inspire teams, peers, and brand leaders to execute strategy at every touchpoint.
  • Own account health by monitoring daily performance metrics including on-time delivery, inventory accuracy, customer satisfaction, forecasting, and sales, taking decisive action to keep brands thriving.
  • Forge strong relationships with business leaders at all levels, lead brand communications, manage feedback, and deliver projects with precision and excellence while always going above and beyond to provide a best-in-class brand experience.
  • Deliver insightful brand reporting with actionable recommendations, lead calls, track questions, drive follow-ups, and complete weekly business reviews to identify gaps and ensure results.

    • What experiences will help you in this role:
  • Native Mandarin speaker with full fluency in English, able to communicate and translate seamlessly with Mandarin-speaking brands.
  • Bachelor’s degree in Business, Finance, Project Management, or Client Services.
  • 5–6+ years managing e-commerce clients with net sales exceeding $20 million annually, including project or account management experience, particularly with brands importing from China.
  • Proven ability to thrive in fast-paced environments, engaging confidently with client leaders at all levels, from C-level executives to support teams.
  • Strong independent and team management skills with creative problem-solving, exceptional writing, phone, and presentation abilities, and a focus on delivering results on time.

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