Associate, People Operations

Job Description

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. 
 

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.  

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new associate to our People Operations department to accommodate our remarkable growth!

Your Title: Associate, People Operations

Your Location: Remote - Anywhere in the U.S. (EST or CST preferred)

Reports To: Senior Manager, People Operations

Schedule: Monday - Friday, 9:00 a.m. - 5:30 p.m. EST

Compensation: $23.86/hour + bonus

The Associate, People Operations plays a key role in supporting a wide range of People Operations functions, including onboarding, employee relations, performance programs, compliance, and HR technology. This position is essential to ensuring smooth day‑to‑day operations and strong alignment between HR practices and organizational goals.

What you will do: 

Your duties will include, but are not limited to:

Employee Relations

• Serve as a point of contact for employees regarding HR‑related questions and issues.
• Foster a positive employee experience by resolving issues promptly and effectively.
• Support the development and delivery of employee engagement initiatives.
• Co‑lead weekly new‑hire orientation sessions with the People Operations team.
• Conduct exit interviews with departing employees and document feedback.
• Assist with socialization and engagement programs owned by the HR department.
• Support management training programs and coordinate logistics for company‑wide events.

HRIS & Technology

• Serve as the primary contact for various HR systems, including the HRIS, rewards and recognition platform, learning management system, and company travel system.
• Manage relationships with employee engagement vendors and assist with due diligence and vendor selection processes.
• Generate basic HRIS reports and help maintain accurate data across systems.

Training & Development

• Assist in implementing and delivering training across multiple HR and professional topics.
• Act as a point of contact for the learning management system (Juno Journey).
• Support the monitoring and evaluation of training program effectiveness.

HR Policies & Compliance

• Communicate and help administer HR policies and procedures.
• Maintain accurate and up‑to‑date employee records.
• Conduct audits of HR processes, systems, and documentation to ensure compliance with federal, state, and internal requirements.

Requirements

What you bring:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 3 years of experience in HR or a related function.
• Strong understanding of foundational HR principles and best practices.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, including Excel.
• Strong organizational and time‑management skills, with attention to detail.
• Ability to handle sensitive and confidential information with integrity and professionalism.

Benefits

FHF Benefits… 

• Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid  vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us. 

• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.  

• Growth - Company growth provides unprecedented career growth.  FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth.  We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.[Text Wrapping Break] 

Diversity and Inclusion 

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.