Danish Customer Support Agent (Remote in Continental Portugal)

Job Description

Danish Customer Support Agent (Remote in Continental Portugal)

Location

Remote (based in Braga, Portugal) – Relocation support available

Employment Type

Fixed-term contract – 6 months

Working Schedule

• Monday to Friday: 08:00 – 17:00

• Start Date: 5 March 2026

• Days off: Saturday & Sunday

Job Description

As a Customer Support Agent for a leading Automotive Group, you will provide high-quality customer assistance across multiple channels, including chat, voice, and email. Your role ensures an excellent customer experience, strengthens customer relationships, and meets performance and quality targets.

You will contribute to operational excellence by maintaining high standards of efficiency, quality, and continuous improvement throughout the customer journey.

Key Responsibilities

• Respond to customer inquiries via chat, phone, and email

• Accurately update CRM systems with relevant customer information

• Build and maintain strong customer relationships through professional and timely support

• Support customer retention and loyalty by ensuring successful resolution of inquiries

• Maintain a professional, empathetic, and customer-focused approach

• Collaborate effectively with team members and management

• Proactively identify emerging issues and suggest process improvements

• Ensure performance goals related to quality, efficiency, and customer satisfaction are met

Requirements

• Danish: C2 level (mandatory)

• English: B2 level

• Strong communication and problem-solving skills

• Ability to work independently in a remote environment

• Customer-oriented mindset with attention to detail

• Previous customer service experience is an advantage

Salary & Benefits

• Base Salary: €1,500 gross/month (paid 14 months)

• Complexity Bonus: €80 gross/month (paid 11 months)

• Stable weekday schedule

• Opportunity to work with a well-established international automotive company

• Relocation support available

How to Apply

If this opportunity fits your profile, apply here or send your CV to:
[email protected]