Spanish Speaking Customer Service for Payment Solutions Provider in Greece

Job Description

Mercier Consultancy MD is excited to announce a wonderful opportunity for Spanish Speaking Customer Service Representatives for a leading Payment Solutions Provider, based in Greece. This role is ideal for individuals who are enthusiastic about financial technology and dedicated to delivering exceptional customer support. As a representative, you will assist customers in Spanish, addressing their inquiries and helping them navigate payment solutions.

Key Responsibilities

• Handle customer inquiries related to payment solutions, transactions, and account issues via phone, email, and chat in Spanish.
• Provide accurate information on payment processing, fees, and related services.
• Assist customers with transaction inquiries and troubleshooting any issues they may encounter.
• Resolve customer complaints efficiently, ensuring a positive customer experience.
• Document all customer interactions and inquiries in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams to improve service delivery and address customer needs proactively.
• Stay informed about industry trends and payment solutions to provide informed assistance.

Requirements

• Fluency in Spanish (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, preferably in the payment processing or financial technology sector.
• Strong communication and problem-solving skills with a customer-focused attitude.
• Ability to address inquiries and complaints effectively while maintaining professionalism.
• Excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Familiarity with payment systems and customer service software is desirable.
• Willingness to work flexible hours, including evenings and weekends as necessary.
• Relocation to Greece is required for this position.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...