Italian Speaking Customer Service for Airline Company in Greece

Job Description

Mercier Consultancy MD is delighted to present an exciting opportunity for Italian Speaking Customer Service Representatives at an esteemed Airline Company, based in Greece. This role is ideal for individuals who are passionate about travel and committed to providing exceptional support to airline customers. As a representative, you will assist passengers in Italian, addressing their inquiries and ensuring a pleasant travel experience.

Key Responsibilities

• Manage customer inquiries regarding flight bookings, cancellations, and changes via phone, email, and chat in Italian.
• Provide accurate information on flights, baggage policies, and travel regulations.
• Assist customers with reservation modifications and provide support during the check-in process.
• Resolve customer complaints and issues promptly, ensuring high levels of satisfaction.
• Document all customer interactions and feedback in the CRM system for record-keeping.
• Collaborate with airline personnel and other departments to enhance customer service delivery.
• Stay informed about airline promotions, services, and travel advisories to provide relevant assistance.

Requirements

• Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.
• Prior experience in customer service, preferably in the airline or travel industry.
• Strong communication skills and a friendly, patient approach to customer interactions.
• Ability to handle inquiries and complaints effectively, demonstrating empathy and problem-solving skills.
• Excellent organizational abilities and the capacity to manage multiple tasks in a fast-paced environment.
• Familiarity with airline reservation systems and customer service software is desirable.
• Willingness to work flexible hours, including weekends and holidays, as needed.
• Relocation to Greece is required for this position.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...