Operations Manager

Job Description

1. Daily Operations & Workflow Management

• Oversee the entire job cycle from Lead → Booking → Payment → Installation → Follow-up.
• Ensure jobs are:
• Scheduled correctly
• Paid before installation
• Documented with photos and signatures
• Verified through checklists to prevent technician errors

2. Team Management

• Manage the following team members:
• Virtual CSR
• Sales VA
• Marketing VA
• Technicians (via processes)
• Create daily task lists for each role.
• Hold the team accountable to KPIs.

3. Money & Payment Control

• Ensure the following:
• Payments are collected before installation
• Invoices match vehicle and glass specifications
• Cash is counted and logged
• Credit card authorization is completed
• End-of-day reconciliation is performed

4. Systems & Structure Development

• Build and maintain the following systems:
• CSR scripts
• Tech checklists
• Photo documentation procedures
• Warranty process
• Return parts process
• Supplier ordering system

5. Growth Support

• Collaborate with Marketing and Sales to:
• Track lead sources
• Improve the close rate
• Follow up on estimates
• Increase repeat customers

Daily Tasks:

• Review the schedule for the next day
• Confirm all parts are ordered
• Verify payments for today’s jobs
• Check photo uploads
• Audit completed invoices
• Support CSR with customer issues
• Update the KPI dashboard

Weekly Tasks:

• Prepare payroll
• Reconcile suppliers
• Review technician performance
• Provide sales follow-up reports
• Review marketing performance

Monthly Tasks:

• Review profit margins
• Identify areas for process improvement
• Refresh training materials
• Negotiate with vendors

Requirements

• Strong English communication skills
• Experience with CRM systems, Google Workspace, and invoicing systems
• Process-driven mindset
• Firm but respectful leadership style
• Detail-oriented and highly organized

Benefits

• Opportunities for growth and advancement
• Competitive compensation package, including HMO
• 24 days of paid time off, including US holidays and vacation
• Full-time (40 hours per week)
• Remote (Philippines-based)