Customer Service Specialist - Subscription-Based Products (US/Remote)

Job Description

Paired is a forward-thinking staffing and recruiting agency dedicated to connecting remote workers with exceptional job opportunities. We excel in aligning talented individuals with innovative companies, and we believe that the future of work is flexible and dynamic.

We are currently seeking a Customer Service Specialist for our subscription-based products division. This role is perfect for those who are passionate about providing excellent customer experiences and have a knack for problem-solving.

Key Responsibilities:

• Customer Interaction: Engage with customers through various channels (email, chat, and social media) to resolve inquiries related to our subscription-based products.
• Product Knowledge: Develop an in-depth understanding of our subscription offerings to assist customers effectively.
• Issue Resolution: Handle and resolve customer complaints with empathy and professionalism, ensuring customer satisfaction.
• Feedback Collection: Gather customer feedback and communicate insights to help improve our products and services.
• Documentation: Maintain accurate records of customer interactions and feedback for reporting and follow-up purposes.
• Process Improvement: Contribute ideas for improving customer service processes and enhancing the overall customer experience.
• Collaboration: Work closely with other teams to ensure a cohesive and positive customer experience across all touchpoints.

Requirements

• Experience in customer service, preferably in a subscription-based or e-commerce environment.
• Excellent communication and interpersonal skills
• Ability to solve problems creatively and efficiently.
• Strong organizational skills with attention to detail.
• Proficiency in customer service software and tools.
• Availability to work flexible hours, ensuring coverage for different time zones.

Benefits

• USD salary
• Flexible hours
• Remote work