Tech Support Specialist – German Speaker

Job Description

Job Title: Tech Support Specialist – German Speaker

Location: Attica, Greece (Remote after training)

Work Type: Full-Time, Work from Home (on-site training for 18 days)

Interview Deadline: 2026-01-29

Training Date: 2026-02-02

Relocation Support:

• Flight + hotel stay + real estate agency fee covered (company-arranged)

• OR €250 relocation allowance + real estate agency fee if self-arranged

Salary & Benefits:

• Base Salary: €1,400 gross/month per 14 months

• Performance Bonus: Up to 20% monthly

• Transportation Bonus: Up to €100/month (proportional to on-site presence)

• ERF: 31677

• Private health insurance

• Exclusive product discounts

• Free online Greek language courses

• Access to modern offices with lounge areas & social zones

• Regular team events & cultural activities

About the Company:
Join a global leader in cybersecurity, home to renowned brands such as Norton, Avast, AVG, Avira, LifeLock, CCleaner, and ReputationDefender. Millions of users trust their services worldwide. This is your chance to build a future-proof tech career in an international, innovative environment.

Role Overview:
As a Tech Support Specialist for the German market, youll be the first point of contact for German-speaking users. You will help with setup, troubleshooting, subscription management, and also identify upsell and cross-sell opportunities. This role combines technical support with customer engagement.

Responsibilities:

• Handle ~25 inbound contacts/day via calls & emails using 7 internal tools

• Assist German-speaking users with:

  • Product downloads, installations, and activations

  • Account inquiries and subscription renewals

  • Manual purchase guidance

  • Basic troubleshooting via remote support tools

• Identify upsell/cross-sell opportunities

• Work toward performance targets

• Progress to premium technical support after proven success (virus removal, device optimization, Ultimate Helpdesk)

Requirements:

• Languages:

  • German: C1 (native or near-native)

  • English: B2+ (for training & internal tools)

• Experience & Skills:

  • Minimum 1 year in customer care or tech support (preferably tech-related)

  • Strong oral & written communication

  • Solid PC literacy (Windows, macOS, Android, iOS)

  • Familiarity with firewalls, antivirus software, internet applications

  • Typing speed 25 WPM with 85% accuracy

Schedule:

• Monday–Friday

• Remote after completion of 18-day on-site training

Hiring Process:

1. Online application

2. Language proficiency test (German & English)

3. Interviews with recruitment and client teams