Customer Support & Nutrition Specialist (Italian)

Job Description

About our client

Our client is a pioneering dietary supplement company committed to promoting longevity and wellbeing. Beyond their innovative supplements from our Swiss R&D, they're expanding their reach into the digital health landscape, developing personalised coaching and lifestyle management solutions.

Join them as they shape the emerging longevity space, fostering healthier, longer lives.

As Customer Support & Nutrition Specialist you will play a key role in providing evidence-based nutritional counseling and customer support.

What will you do:

• Customer Service with Substance: You are the first nutrition-related point of contact for our customers and respond to their inquiries via email, chat, social media, and phone – always friendly, solution-oriented, and knowledgeable.
• Evidence-Based Counseling: You use your expertise in nutrition science to provide sound advice on nutrition, supplementation, and longevity.
• Content Creation & Review: You support the creation and quality assurance of content such as FAQ pages, newsletters, and service articles – with the goal of communicating knowledge in a clear and engaging way.
• Feedback & Insights: You systematically gather customer feedback, identify patterns or trends in inquiries, and derive suggestions for improving their products, processes, and services.
• Knowledge Management: You maintain and further develop their internal and external knowledge bases to provide both customers and colleagues with efficient and reliable information.
• Cross-Functional Collaboration: You work closely with other teams (e.g., Science Team, Product Development, Marketing) and external partners along the value chain to holistically optimize the service experience.

Requirements

• Completed degree in Nutrition Science, Ecotrophology, or a related field
• Min 1 year of professional experience in the field of nutrition.
• Native level Italian, and good English language skills are a must, both written and spoken
• French language skills desired
• Ideally some experience in customer service, support, or customer communication
• Strong communication skills, empathy, and enthusiasm for engaging with customers
• Structured and self-reliant working style
• Confident in using digital tools (e.g., helpdesk systems, CRM, Google Suite)
• Other language skills such as German are a big plus.

Why join them!

Our client believes that the best companies help you live your life the way you want and become the person you want to be. That's why they focus on promoting your personal freedom and growth. As a member of their team, you'll enjoy:

• Working at a well-funded, early-stage startup in the longevity industry.
• Being part of a dynamic, high-performing, and fun team.
• A high degree of personal responsibility, creative freedom, and opportunities.
• Collaborating with the brightest researchers in the longevity field and with successful and renowned serial entrepreneurs.
• Fully remote opportunities with home office/coworking support.
• A strong team culture with regular team events and off-sites.
• Join them as they shape the emerging longevity space, fostering healthier, longer lives!

Benefits

• Strong team culture with regular team events and off-sites
• Unlimited holidays and flexible working hours.
• A Company laptop
• Remote Office Upgrade budget
• Education allowance and accelerated growth paths.
• Complimentary company products and discounts for family & friends.